1. Who we are and what this covers
This policy explains how Minutes Network FZ-LLC, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, License No. 47016932 ("Minutes Network", "we", "us") collects and uses personal data in connection with the Minutes Network Accelerator - the website, the customer portal and the purchases made through them. It applies to account holders, their representatives, and visitors to the site.
2. What we collect
Account information: name, company, email address, country and phone number, provided when an account is created or updated.
Verification documents: identity documents, company registration records and related information submitted for KYC and anti-money-laundering checks.
Transaction records: orders, generated agreements and invoices, payment references (bank wire references, cryptocurrency transaction hashes) and payout details (bank account or wallet addresses) provided for settlement.
Service records: traffic and usage figures attributable to purchased capacity (minutes carried, rates realized, balances), portal activity and an audit trail of account actions.
Technical data: the session cookie that keeps an account signed in, and standard connection information (IP address, browser type) in server logs.
Assistant questions: if you use the AI assistant on our FAQ page, we keep the questions you type and the answers given, without your IP address or account details, to improve our help content; we delete them after 180 days.
3. Why we use it
To provide the service: operating accounts, processing orders, provisioning capacity and interconnects, recording traffic, calculating balances and paying out - the performance of our contract with the account holder.
To meet legal obligations: identity verification, anti-money-laundering, sanctions and counter-fraud checks apply to every purchase, and records of them are kept as the law requires.
To keep the platform safe: monitoring for fraudulent, artificial or abusive traffic and securing accounts.
To communicate about the service: order progress, settlement notices, abuse reports and material changes. We do not send marketing without consent.
4. Cookies
We use cookies that are strictly necessary to run the Accelerator - a first-party session cookie that keeps your account signed in, and a cookie that records your cookie choice. These are always active because the site cannot function without them.
With your consent we also use optional cookies: first-party analytics that measure which pages are used and for how long; our live-chat widget (provided by tawk.to, a third party that sets its own cookies); and an anonymous experiment cookie that keeps page versions consistent while we test improvements. These load only after you allow them, and you can change your choice at any time from the cookie banner or the footer. We do not use advertising cookies and we do not sell any data.
The full list of cookies, what each is for and how long it lasts is set out in our Cookie Policy.
5. Who we share it with
Service infrastructure: the exchange platform that carries and rates the traffic, and the providers that host our systems, to the extent needed to run the service.
Identity verification: identity documents and related verification data are shared with Shufti Pro, our identity verification provider, solely to perform KYC and anti-money-laundering checks on our behalf.
Electronic signature: the purchase agreement for each order is executed electronically through DocuSign, which processes the signer's name, email address and signature record to complete and evidence the signing.
Payments: bank transfers pass through the banking system, and cryptocurrency transactions are recorded on public blockchains, which are visible to anyone by design.
Authorities and advisers: regulators, law enforcement and professional advisers where the law requires or permits it, including for anti-money-laundering compliance.
We do not sell personal data.
6. International processing
We are established in the United Arab Emirates and process data there and where our infrastructure operates. Wherever the data is processed, it is protected in line with this policy.
7. How long we keep it
Account, contract, invoice and settlement records are kept for the life of the relationship and for the statutory periods that follow it. Verification and anti-money-laundering records are retained as required by law, typically for at least five years after the relationship ends. Records that are no longer required are deleted or anonymised.
8. How we protect it
Data is encrypted in transit, session tokens are stored only as cryptographic hashes, access is restricted to those who need it, and account actions are audit-logged. No system is perfectly secure, and we encourage strong, unique passwords.
9. Your rights
Account holders may request access to, correction of, or deletion of their personal data, and may object to particular processing, by contacting us. Deletion is subject to the retention the law requires - verification and transaction records in particular must be kept for their statutory periods.
10. Changes to this policy
We may update this policy from time to time; material changes are notified through the portal. The date below reflects the latest revision.
11. Contact
Privacy questions and requests: accelerator@minutesnetwork.io. Minutes Network FZ-LLC, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates, License No. 47016932.