Rich Media Communications

Go beyond plain text with RCS Business Messaging, interactive video, rich cards, carousels, and branded experiences. Deliver engaging, app-like messaging experiences natively in your customers' default messaging app.

RCS Messaging

RCS Business Messaging

Rich Communication Services transforms business messaging from static text into interactive, branded experiences. Send rich cards, carousels, suggested actions, and media directly to your customers' native messaging app - no app download required.

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Rich Cards

Deliver visually compelling messages with rich cards containing images, titles, descriptions, and action buttons. Showcase products, share order confirmations, or present personalised offers in a format that drives significantly higher engagement than SMS.

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Carousels

Present multiple options in a scrollable carousel format. Perfect for product catalogues, menu selections, appointment time slots, or service tier comparisons. Users swipe through options and tap to take action - all within the messaging thread.

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Suggested Actions & Replies

Guide conversations with suggested reply chips and action buttons. Enable one-tap responses, URL opens, dialler launches, map directions, and calendar events. Reduce friction and significantly increase conversion rates versus free-text responses.

Verified Sender

Build trust with verified brand identity including your logo, brand colours, and verification badge displayed prominently in the messaging thread. Customers know it is genuinely you - increasing open rates to 85% and reducing spam reports to near zero.

Branded Messaging

Customise your messaging experience with brand colours, logos, and tailored conversation flows. Create a consistent brand presence across every customer interaction - from marketing campaigns to transactional notifications.

SMS Fallback

Automatic graceful degradation to SMS when RCS is not available on the recipient's device. Our intelligent routing detects RCS capability in real time and falls back seamlessly - ensuring 100% message deliverability across all devices.

Video

Enterprise Video Communications

Embed high-quality video calling and conferencing into any application with our WebRTC-powered video platform. From one-to-one customer support calls to large-scale webinars, our infrastructure handles it all.

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WebRTC video with adaptive bitrate for optimal quality on any connection
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Screen sharing, virtual backgrounds, and noise cancellation
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Recording with cloud storage, transcription, and AI-generated summaries
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Up to 1,000 participants with selective forwarding unit (SFU) architecture
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SRTP encryption and OWASP-compliant security for all video sessions
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White-label embeddable video widget with full UI customisation
Explore Video Solutions →
Templates

Interactive Message Templates

Accelerate your messaging campaigns with our library of pre-built interactive templates. From e-commerce order updates to appointment scheduling, our templates are designed for maximum engagement and conversion.

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50+ pre-built templates for common business messaging use cases
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Visual template builder with drag-and-drop components
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Dynamic content insertion with merge fields and conditional logic
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A/B testing with automated winner selection based on engagement metrics
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Multi-language support with automatic locale detection
Analytics

Analytics & Optimisation

Measure, analyse, and optimise every aspect of your rich media messaging campaigns with comprehensive analytics and AI-driven recommendations.

Engagement Metrics

Track delivery rates, read receipts, tap-through rates, carousel scroll depth, button clicks, and conversation completion rates. Real-time dashboards show campaign performance as messages are delivered.

A/B Testing Engine

Test message variations across content, imagery, button text, send timing, and audience segments. Our statistical engine determines winners with 95% confidence and automatically scales the winning variant.

AI

AI Recommendations

Machine learning models analyse engagement patterns to recommend optimal send times, content personalisation, template selection, and audience segmentation - continuously improving campaign performance.

Pricing

Conversion Tracking

End-to-end conversion attribution from message delivery through to purchase completion. Track revenue generated per campaign, per template, and per audience segment to calculate true ROI on every message sent.

People

Audience Insights

Understand your audience with demographic analysis, device capability mapping, engagement scoring, and preference profiling. Build high-value segments for targeted campaigns that maximise engagement and minimise opt-outs.

Compliance Reporting

Automated compliance reporting for opt-in/opt-out management, consent tracking, message frequency caps, and regulatory requirements. Audit-ready logs for GDPR, TCPA, and local messaging regulations.

Integration

Seamless Platform Integration

Connect our rich media platform with your existing marketing, CRM, and customer engagement tools for unified omnichannel communication.

OTT & Messaging Integration

Extend your reach beyond RCS with unified APIs for WhatsApp Business, Apple Messages for Business, Facebook Messenger, Telegram, and LINE. A single API handles message routing, template management, and analytics across all channels - ensuring consistent brand experiences regardless of platform.

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Push Notifications & In-App

Complement rich messaging with push notifications for iOS and Android, and in-app messaging for your mobile and web applications. Our orchestration engine determines the optimal channel for each message based on user preferences, app install status, and engagement history.

Platform

CRM & Marketing Platforms

Native integrations with Salesforce, HubSpot, Marketo, Braze, and CleverTap. Trigger rich media messages from CRM workflows, sync engagement data back to customer profiles, and build omnichannel journeys spanning email, SMS, RCS, and push.

Tools

Developer APIs & Webhooks

RESTful APIs for programmatic campaign management, template creation, audience targeting, and analytics retrieval. Real-time webhooks deliver event notifications for message delivery, read receipts, button clicks, and conversation state changes to your application.

Use Cases

Rich Media in Action

See how businesses across industries are using rich media communications to transform customer engagement.

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E-Commerce

Product carousels, order tracking with live maps, delivery photo confirmations, and one-tap reorder buttons. RCS-powered shopping experiences drive significantly higher conversion than traditional SMS marketing.

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Travel & Hospitality

Rich boarding passes, interactive itineraries, hotel room selection carousels, and real-time flight updates with rebooking action buttons. Reduce call centre volume significantly with self-service messaging.

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Banking & Finance

Secure transaction alerts with rich formatting, interactive spending summaries, loan pre-approval cards, and one-tap payment confirmations. Verified sender identity builds trust for sensitive financial communications.

Healthcare

Appointment reminders with one-tap confirmation, prescription refill cards, test result notifications, and post-visit feedback collection. Privacy-compliant rich messaging for improved patient engagement.

Automotive

Service appointment scheduling carousels, recall notifications with dealer locator maps, vehicle status cards, and interactive trade-in value estimators. Drive showroom visits with rich promotional content.

Food & Delivery

Interactive menu browsing, real-time order tracking with live maps, one-tap reorder from previous orders, and post-delivery rating prompts. Rich media increases average order value.

Elevate Your Customer Messaging

Transform static text messages into rich, interactive, branded experiences. Get started with RCS Business Messaging and our complete rich media platform today.

Get Started → Talk to Sales