Privacy Policy

1. Introduction

Minutes Network Limited (Company No. 13955776, registered in the United Kingdom) and Minutes Network FZ-LLC (License No. 47016932, registered in the United Arab Emirates), collectively referred to as "Minutes Network", "we", "us", or "our", are committed to protecting the privacy of our users, customers, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or interact with us.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: name, email address, telephone number, company name
• Account information: company type, country of operation, services of interest
• Technical data: IP address, browser type, device information, pages visited
• Communications: messages sent via our contact form or email

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to enquiries and provide customer support
• To process applications for API access and carrier interconnection
• To send relevant service information and updates (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

We process your data based on: (a) your consent, (b) the performance of a contract or pre-contractual steps, (c) our legitimate business interests, and (d) compliance with legal obligations. Under GDPR Article 6, these bases authorise the processing described in this policy.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: retained for 24 months from date of submission
• Account and carrier data: retained for the duration of the business relationship plus 6 years for regulatory and tax compliance
• Call detail records (CDRs): retained as required by telecommunications regulations in the relevant jurisdictions, typically 12-24 months
• Website analytics data: retained for 26 months in anonymised form
• Financial and billing records: retained for 7 years in accordance with accounting regulations

6. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: hosting, analytics, and communication tools that assist in operating our platform, all bound by data processing agreements
• Carrier partners: limited technical data necessary for service delivery (e.g. routing information, CDRs) as required for interconnection
• Regulatory authorities: where required by law, court order, or regulatory obligation
• Professional advisors: legal, accounting, and audit professionals under professional confidentiality obligations

Where data is transferred outside the EEA or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) or equivalent mechanisms approved by relevant data protection authorities.

7. Cookies and Tracking

Our website uses essential cookies required for site functionality and optional analytics cookies to help us understand how visitors use the site. You can manage your cookie preferences through the cookie banner displayed on your first visit. For detailed information, see our Cookie Policy.

8. Your Rights

Under GDPR, UK GDPR, and applicable data protection laws, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your data where there is no compelling reason for continued processing
• Restriction: request that we limit how we use your data
• Objection: object to processing based on legitimate interests or for direct marketing
• Data portability: receive your data in a structured, machine-readable format
• Withdraw consent: withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at enquiries@minutesnetwork.io. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• TLS encryption for all data in transit
• Encryption at rest for sensitive data stores
• Role-based access controls with least-privilege principles
• Regular security assessments and penetration testing
• Incident response procedures with breach notification within 72 hours where required

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

11. Changes to This Policy

We reserve the right to update, modify, or replace this Privacy Policy and any of our policies at any time and at our sole discretion. Changes will be indicated by updating the "Last updated" date at the top of this page. Material changes may be communicated via our website or by email where practicable. It is your responsibility to review this policy periodically. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact

For privacy-related enquiries, contact:
Minutes Network FZ-LLC
Ras Al Khaimah, United Arab Emirates
Email: enquiries@minutesnetwork.io